Discover: If You Build It, They Will Come (And Stay): The Hybrid Workforce Model’s Advantage in Attracting, Engaging, & Retaining Talent & Creating Truly Customer-Centered Service Delivery

Time: 9:00 am
day: Day Two


• Building a hybrid workforce model – and doing it well – allows organizations to simultaneously address employee wants and customer needs.
• Implementing and maintaining an effective hybrid workforce model also helps engage and retain existing employees, decreasing dissatisfaction and voluntary attrition rates.
• Customers increasingly need services provided where they are at, when they get there. Creating an effective hybrid workforce model allows leaders to make better, more proactive decisions about sourcing, placing, and equipping their organization’s talent to provide customer-centered service delivery.