Conference Day One
8:30 am Check In & Networking
9:20 am Chair’s Opening Remarks
Negotiating Non-Monetary Total Rewards in the Public Sector to Increase Employee Engagement
9:30 am Discover: State of Missouri’s Innovative Approach to Digital Credentialing – A Win for Total rewards, Staff Recognition & Engagement
Synopsis
- How can we better compete with the private sector with the restricted budget of the public purse?
- Offering non-monetary total rewards that increase employee recognition and engagement.
- How the State of Missouri employed a digital credentialing system (informed by their quarterly health survey) at a relatively low cost, that received 91% engagement (November 2023) and launched as a Governor’s priority
9:50 am Develop: What Other Non-Monetary Total Rewards Can we Offer?
Synopsis
Question & Answer Session Facilitated by the Focus Day Chair
10:00 am Action: What Non-Monetary Total Rewards Could you Offer at Your Government?
Synopsis
Output Focused Action Session Facilitated by the Chair
10:20 am Speed Networking Break
11:00 am Panel Discussion: Increase Long-Term Staff Buy-in with Redefined Total Rewards
Synopsis
- Discover strategies to gain executive buy in for total rewards
- Evaluate the pros and cons of offering flexible working arrangements
- Discuss changing policy such as offering alternative PTO
11:40 am Action:How are You Going to Approach Gaining Executive Buy In at Your Institution?
12:00 pm LUNCH
Tackling Talent Shortages – Recruiting Passionate & Qualified Staff
1:00 pm Discover: Standardizing Recruitment Strategies Across Agencies so that Recruitment Response Rates are NOT Driven by Culture Preferences
Synopsis
- How can we ensure that future employees are applying to the positions that are their hearts passion rather than on the basis of what the culture appears like across different agencies?
- Standardize all stages of the recruitment process across agencies
- How Washington State are standardizing and being intentional about the language in job descriptions, process of interviews, and the screening process to ensure that they are attracting the right type of candidates, who are passionate about the work and feel empowered to apply, driving recruitment response rates.
1:20 pm Discover: Re-energizing Recruitment Strategy to Drive Hires
Synopsis
- How can we increase hires following negative perceptions of government?
- Implement a extensive recruiting and retention strategy
- How Philadelphia Police Department have made proactive changes to their recruitment and retention strategy that followed the process of: making the change, managing the change and mastering the change
1:40 pm Develop: How Can We Ensure that We Are Hiring the Correct People for the Job?
Synopsis
Question & Answer Session Facilitated by the Focus Day Chair
2:00 pm Action: How are you Going to Ensure that you Hire the Correct People for your Government?
Synopsis
Output Focused Action Session Facilitated by the Chair
2:20 pm Afternoon Coffee Break
Breaking Away from Traditional HR Practises
2:40 pm Panel Discussion: CRHO Disruptive HR Thinking
Synopsis
- How can we break away from HR traditions and red tape in government?
- How can we gain executive buy in?
- How can we create a future focused HR strategy that succeeds
3:40 pm Discover: Re-inventing Performance Management Models; Discarding the ‘Step System’
Synopsis
- How can we increase the productivity of our staff, minimize inequities between staff and provide learning opportunities for those who are motivated?
- Convert your step performance management system to a highly individualized performance management system
- How Dunn county introduced a performance management system with merit based increases that rewards employees for their efforts rather then longevity which lead to decreases in employee conflict and hostility and increased productivity, motivation and learning opportunities for staff
4:00 pm Discover: ServiceNow’s Gen AI: Driving Excellence in HR Service Delivery
Synopsis
- The world is abuzz with the potential of Gen AI, but in many cases the reality doesn’t match the hype. ServiceNow is changing that, leveraging Gen AI and Machine Learning to automate and optimize a wide range of HR services like:
- HR case management for use cases like benefits inquiries, payroll questions, leaves of absence, ADA accommodation and countless others 24×7 self-service to allow employees to access help any time, any place it’s needed for real-time, accurate information Knowledge management, building informative articles automatically based on a survey of case histories and their resolution
- Attendees of this session will learn how Gen AI will give time back to overworked HR teams for strategic workforce planning while enhancing employee experience and driving better, faster outcomes.
4:20 pm Develop: What Other Harmful Traditions Persist in HR?
Synopsis
Question & Answer Session Facilitated by the Focus Day Chair
4:30 pm Action: How Are You Going to Break Away From Harmful Traditional HR?
Synopsis
Output Focused Action Session Facilitated by the Chair
4:50 pm Speed Networking Break
Proactive Succession & Workforce Planning to Prepare for the Next 10 Years
5:10 pm Discover: Succession Planning for Retirement – Building Senior Leadership
Synopsis
- A huge majority of our workforce is already eligible to retire – how can we backfill these positions?
- Create a system that enables new hires directly into management and executive positions
- How the City of Phoenix have created a 6 week ‘Management Academy’ that is deployed to new executives and middle managers, that captures the knowledge of current deputy and transfers effectively to new hires. Closing the knowledge gap between current staff and retirees by filling roles internally and maintaining institutional knowledge
5:30 pm Discover: Shifting the Growth Mindset – Eliminating Performance Models
Synopsis
- How can we remain focused on continuous learning and make sure people are in the right place within the organization?
- Shift the mindset forwards and opening up the conversation to employees’ goals rather than performance
- How the City of Rancho Cucamonga have eliminated performance models and instead are working with employees to focus on their professional development models, including implementing training for supervisors on how to manage these conversations. This has lead to increased recruitment and retainment of staff.
5:50 pm Develop: What Other Ways can we Plan for the Great Retirement?
Synopsis
Question & Answer Session Facilitated by the Focus Day Chair
6:10 pm Action: How Will You Become More Proactive in Planning for the Great Retirement?
Synopsis
Output Focused Action Session Facilitated by the Chair